FAQs

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Frequently Asked Questions

All our academic papers come in an accepted academic format: 1-inch margins on all sides, 275 words per page, 12-point Times New Roman/Arial font, double-spaced. If you need special formatting for your paper, please include these requirements in the Paper instructions box on the order page. Our writers can complete your paper, following all major formatting styles like APA, MLA, Chicago, Turabian, and others.

When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account.

Please note that our support team may contact you using only the phone number(s) stated on our website, such as 1-866-361-0563 , 44-808-164-5890. In order to secure our mutual cooperation, please do not communicate with those who introduce themselves as MastersThesisWriting.com support staff and reach you from different phone numbers.

Also remember that we never ask you to provide your credit card information via phone conversations. You should enter this information only on appropriate billing form when making an online payment on our website. The MastersThesisWriting.com support administrator will send a confirmation letter to your personal account when your payment is received.

We use a secure encrypted connection and do not store your private data if we do not need it anymore. For more details about how we ensure your confidentiality, check our Privacy Policy, which completely complies with the GDPR.

We do not complete multiple choice tests and/or any other kind of online tests, as we believe it is as much the student’s direct responsibility to pass tests (whether they are online or not), as it is to take exams. Besides, it is hard to evaluate the true quantity of work done by the writer while performing a multiple choice test. We also recommend not to share your personal information with writers (including any account login information) both in the paper’s details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be canceled and money will be immediately paid back.

We complete each paper from scratch and in order to make you feel safe regarding its authenticity, we check it for plagiarism before its delivery. To do that, we use our in-house software, which can find not only copy-pasted fragments, but even paraphrased pieces of text. Unlike popular plagiarism detection systems which are used by most universities (e.g. Turnitin.com), we do not report to any public databases—therefore, such checking is safe.

We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for a writing company to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for turnitin.com itself) that could guarantee no plagiarism against all sources that are indexed by turnitin. If you want to be 100% sure of your paper’s originality, we suggest you to check it using the WriteCheck service from turnitin.com and send us the report.

No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and has never been published before—neither will it be published after we deliver it to you.

Our writers have various academic degrees (from master’s to PhD level) in a number of specializations. Due to that, we can easily choose an expert who fits the exact requirements for completing a particular paper. To ensure the quality of our service, we carefully investigate each writer’s skills set based on the following parameters:

  • Academic and professional experience
  • Results of the writer’s online written English test and the writer’s application essay
  • Rating in a particular field of study a writer has gained while working for MastersThesisWriting.com.

You can add any files either while filling out the order form, or right after you did it. Upon entering all of your paper’s details, you will be automatically redirected to your personal order page on Thesisslab.com. Here, you can attach any of the required case studies/articles/additional materials directly to the Files tab. As soon as you upload the materials, they become visible to your writer. If you experience any difficulties with uploading your files, feel free to contact our support manager and ask for assistance.

Yes, you can. If your paper needs graphic representation, we can make additional slides and charts that support written material. Slides and charts will cost you half the price of a page, which also depends on the complexity and academic level of your paper.

If you need to get your paper earlier than the deadline, please contact our support service. We will see what can be done in your particular case. If your paper can be delivered earlier, we will send you a payment link for the urgency.

As soon as your assigned writer completes your paper, you will get a notification via email with a link to your personal account. However, if your deadline is very short or expires soon, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by accessing it from your personal account on our website.
If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.

In case your assignment needs to be changed, you can request a revision from the Files tab of your personal account. To do this, send your comments to your writer and state how much time he or she has to incorporate all the necessary changes. Please check our revisions policy for more information.